The information below provides details about our privacy policy and we ask that you take the time to read it.
WA Alerts provides WhatsApp CRM, campaign, ecommerce automation, AI Agent, reporting, and support tools for businesses. This policy explains what data we collect, how we use it, and how customers can contact us.
We may collect account details, login activity, plan and billing records, connected WhatsApp account information, contacts imported by users, message logs, ecommerce order data, support requests, usage analytics, and technical data needed to run the service.
When users connect WhatsApp or ecommerce stores, WA Alerts processes the data required to send messages, manage replies, confirm orders, track delivery updates, run automation flows, and improve customer support. AI Agent features may process business knowledge base content, recent chat context, and customer messages to generate replies.
We use data to provide the service, authenticate users, send WhatsApp messages, show reports, prevent abuse, troubleshoot delivery issues, improve product quality, process payments, provide support, and measure website performance.
We use necessary cookies for login and security. If enabled, analytics and marketing tools such as Meta Pixel or Google Analytics may help us measure page views, signup activity, and campaign performance. Users can manage cookie preferences from the cookie notice where available.
We do not sell customer data. Data may be processed by service providers required for hosting, WhatsApp delivery, AI processing, analytics, payments, ecommerce integrations, courier tracking, and customer support.
We keep data only as long as needed for service operation, legal obligations, abuse prevention, analytics, and support. We use access controls, HTTPS, logging, and operational safeguards to protect user data.
For privacy questions, contact us at support@waalerts.com or through the WA Alerts support page.